Refund policy
Our 30-day promise
If you're not happy with your order, you can ask for a refund within 30 days of delivery. For approved refunds, you don't need to send anything back: keep the item, pass it on to a friend, or donate it.
How to request a refund
Email us at Yournextbestfinds@myvendora.shop within 30 days of your delivery date and include:
- Your order number
- The item you'd like refunded
- A quick note on why
- A photo of the item, if it arrived damaged, broken or wrong
We'll reply within 3 business days to let you know if your refund is approved.
When you'll get your money back
Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show it on your statement.
We refund the price you paid for the item. Original shipping costs are not refunded, unless the item arrived damaged or wrong.
Damaged, broken or wrong items
If your order arrives damaged, doesn't work, or isn't what you ordered, email us with a photo. You can choose a full refund, including shipping, or a free replacement if the item is in stock.
Good to know
- After 30 days: we can't offer refunds once 30 days have passed since delivery.
- Exchanges: we don't do direct swaps. Request a refund and place a new order for the item you want.
- Gift cards: gift cards can't be refunded.
- Cancellations: you can cancel for a full refund until your order ships. Once it's shipped, the 30-day refund policy applies.
- Fair use: we may decline requests that look like abuse of this policy, such as repeated refunds on the same item.
Questions?
We're happy to help. Email Yournextbestfinds@myvendora.shop with your order number and we'll get back to you within 3 business days.